1. Your service agreement

Services are sold under the Evakuera brand. The product scope, accepted quote, price, quantity and agreed service period form part of your agreement. An order becomes binding when payment has been approved and the order has been confirmed. A quote request is not an accepted order. Any extra work or cost requires your approval before we incur it.

2. Scope and prerequisites

The sequence is Residency + eID, banking, Latvian company formation and practical support. The standard residency route covers EU/EEA/Swiss citizens with sufficient resources and healthcare entitlement or qualifying insurance.

Our residency service covers the agreed document preparation and coordination. You remain responsible for the required personal steps in Riga. Banking support assists with applications and KYC; the bank alone decides whether to open or maintain an account. Evakuera only undertakes Latvian company formation for customers who already hold Latvian eID with active electronic-signature capability and have completed the required banking/account step. These are our service requirements, not a claim that all other legal routes are impossible.

Consultations are booked in 15-minute blocks at the price shown on the consultation page and at checkout, by phone according to your preference. Book additional blocks if you need more time. Practical Support is purchased as accumulated credit at the hourly rate shown on the service page and at checkout. Scope and timing are agreed before work starts. Company formation, residence, bank approval, tax outcomes or authority decisions are not guaranteed. We are responsible for carrying out our agreed work with reasonable care and skill.

3. Fees and timing

Current service prices for Residency + eID, banking, company formation, consultation and Practical Support are shown on the relevant service page and at checkout. Applicable VAT and the full amount payable are shown at checkout before you complete the order.

Card payments are processed through Stripe. The payment provider may decline or delay a transaction under its own controls. Evakuera does not store your full card details in WordPress. Order and payment references are retained for service delivery, accounting, refunds and disputes.

Government fees are not included in Residency + eID. Bank and third-party fees are not included in Banking Setup. Government, bank and other third-party fees are not included in Latvian company. Travel and accommodation are your responsibility. For practical support, agreed additional costs incurred while providing the service are deducted from your accumulated credit instead of being paid separately. Dates depend on complete documents, customer availability, appointments and third parties. Any expedited card-production period excludes residency review, travel and banking.

Support credit

You can purchase and accumulate credit in hourly units at the hourly rate shown on the service page and at checkout. The balance is accounted for in euros. Work is deducted at the agreed hourly rate and time is recorded in minutes. Agreed additional costs are deducted at their actual amount from the same balance, so you do not pay them separately. We record work and expenses against your paid orders. Additional costs are agreed before they are incurred.

Only verified paid orders contribute to your available balance. For guest orders, verify each order to include it. If credit is insufficient, we ask you to top up before continuing; we do not create an unapproved separate bill. Completed work and incurred expenses reduce the remaining credit. The refund policy applies to eligible unused credit, with statutory rights preserved.

4. Your responsibilities

You must provide accurate, lawful and complete information; supply requested documents; read and sign documents when required; attend appointments; travel when necessary; collect the ID; pay agreed state and third-party fees; answer bank KYC; and follow communicated deadlines. Tell us promptly about changes and keep your contact details current.

Incorrect information, missing documents, missed appointments or flights, failure to sign or pay, missed collection dates, failure to answer KYC and periods when you cannot be reached can delay or prevent the service. We are not responsible for the resulting delay or third-party refusal to the extent it is outside our control. We will identify the outstanding action and any proposed additional cost. We do not silently create new charges or treat silence as consent.

Authorities and banks control their own decisions and processing times. We do not assume liability for their independent decisions or delays. This does not excuse an error in our own agreed work. If you become unreachable, we may pause the affected work after notifying you; deadlines imposed by third parties continue to apply.

6. Cancellation, refunds and withdrawal

The refund policy forms part of these Terms. It offers 70% of eligible Evakuera service fees for cancellations requested within three calendar months of payment, with the scope, completed-work treatment and separate-cost calculation stated there. Use the cancellation request form or reply to your order confirmation.

Mandatory consumer withdrawal, refund and remedy rights take priority. Starting preparation does not automatically waive them. An early-start request must be express and optional; any acknowledgement about loss of withdrawal rights relates only to full performance under the applicable law. If we cannot provide the agreed service, your statutory remedies remain available.

7. Documents and personal data

Provide only documents needed for the agreed service, through the private intake linked to your verified paid order. Keep that link confidential. Do not submit payment credentials or ID documents through the general contact form. Our Privacy notice explains access, processing, retention and deletion.

8. Problems and applicable law

Send a complaint or request using the contact form. We will investigate and respond with the proposed resolution. Nothing here excludes liability that cannot lawfully be excluded, limits remedies for defective performance, or removes access to courts, consumer authorities or payment disputes.

Latvian law applies, subject to mandatory protections that apply to you as a consumer in your country of habitual residence. These Terms do not require consumers to give up a court or complaint route available under applicable law. For cross-border consumer help, contact the European Consumer Centre in your country or Latvia’s Consumer Rights Protection Centre (PTAC).

PTAC · Right of withdrawal · EU Consumer Rights Directive · Articles 9, 13, 14, 16