SERVICE TERMS · 16 SEPTEMBER 2026

Terms & Conditions.

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1. Your service agreement

Your service agreement is with Logic SIA, trading as Evakuera. The product scope, accepted quote, price, quantity and agreed service period form part of your agreement. A real order is accepted when we confirm it. A quote request or payment preview is not an accepted order. Any extra work or cost requires your approval before we incur it.

2. Scope and prerequisites

The sequence is address, Residency + eID, banking, SIA formation and practical support. You must have a usable legitimate Latvian address before the residency/eID process. If a friend, relative or another property owner permits you to declare your residence at their Latvian address, you do not need to buy our address service.

Our residency service covers the agreed document preparation and coordination. You remain responsible for the required personal steps in Riga. Banking support assists with applications and KYC; the bank alone decides whether to open or maintain an account. Evakuera only undertakes SIA formation for customers who already hold Latvian eID with active electronic-signature capability and have completed the required banking/account step. These are our service requirements, not a claim that all other legal routes are impossible.

Consultations are booked in 15-minute blocks at €20 per block, by phone, WhatsApp or web meeting according to your preference. Book additional blocks if you need more time. Practical support is purchased as accumulated credit at €50 per hour; the scope and timing are agreed before work. No company, residence, bank acceptance, tax treatment or authority outcome is guaranteed. We remain responsible for performing our own agreed work with reasonable care and skill.

3. Fees and timing

Latvian Address costs €450 for the first year (€150 setup + €300/year) and €300/year thereafter. Residency + eID costs €2, Banking Setup €50, SIA Formation €75, consultation €20 per 15-minute block, and support credit €50 per hour. These are the displayed service prices. The final tax treatment must be verified before live ordering; any applicable VAT and the complete amount payable will be disclosed before you commit.

Government fees are not included in Residency + eID. Bank and third-party fees are not included in Banking Setup. Government, bank and other third-party fees are not included in SIA Formation. Travel and accommodation are your responsibility. For practical support, agreed additional costs incurred while providing the service are deducted from your accumulated credit instead of being paid separately. Dates depend on complete documents, customer availability, appointments and third parties. Any expedited card-production period excludes residency review, travel and banking.

Support credit

You can buy and accumulate credit in hourly units at €50 per hour. The balance is recorded in euros. Work uses credit at the agreed hourly rate, with time recorded in minutes. Agreed additional costs are deducted at their actual amount from the same balance, so you do not pay those costs separately. We record the work and expenses against your paid orders. We agree additional costs before incurring them.

Only verified paid orders contribute to your available balance. For guest orders, verify each order to include it. If credit is insufficient, we ask you to top up before continuing; we do not create an unapproved separate bill. Completed work and incurred expenses reduce the remaining credit. The refund policy applies to eligible unused credit, with statutory rights preserved.

4. Your responsibilities

You must provide accurate, lawful and complete information; supply requested documents; read and sign documents when required; attend appointments; travel when necessary; collect the ID; pay agreed state and third-party fees; answer bank KYC; and follow communicated deadlines. Tell us promptly about changes and keep your contact details current.

Incorrect information, missing documents, missed appointments or flights, failure to sign or pay, missed collection dates, failure to answer KYC and periods when you cannot be reached can delay or prevent the service. We are not responsible for the resulting delay or third-party refusal to the extent it is outside our control. We will identify the outstanding action and any proposed additional cost. We do not silently create new charges or treat silence as consent.

Authorities and banks control their own decisions and processing times. We do not assume liability for their independent decisions or delays. This does not excuse an error in our own agreed work. If you become unreachable, we may pause the affected work after notifying you; deadlines imposed by third parties continue to apply.

5. Address service periods

An address arrangement begins on the agreed activation date and runs for the period stated in your order, normally one year. Setup work and recurring service are separately priced. Renewal terms, amount and date must be disclosed and accepted before any automatic billing is enabled. No automatic billing is active in the current preview.

You can request cancellation of future renewal or an address change through the cancellation/contact route. We record the request, the service end date and the required transition. Cancellation does not itself update an official residence declaration. You must arrange another legitimate address and complete required updates before your entitlement to the old address ends. We cooperate with the transition; an address cannot remain declared without a lawful basis.

Mail receipt, scanning, forwarding or storage is included only when specifically agreed, with its own limits and charges. The arrangement does not transfer ownership of property or guarantee banking, residence or tax outcomes. Private residential addresses are disclosed only where necessary for the agreed service.

6. Cancellation, refunds and withdrawal

The refund policy forms part of these Terms. It offers 70% of eligible Evakuera service fees for cancellations requested within three calendar months of payment, with the scope, completed-work treatment and separate-cost calculation stated there. Use the cancellation request form or reply to your order confirmation.

Mandatory consumer withdrawal, refund and remedy rights take priority. Starting preparation does not automatically waive them. An early-start request must be express and optional; any acknowledgement about loss of withdrawal rights relates only to full performance under the applicable law. If we cannot provide the agreed service, your statutory remedies remain available.

7. Documents and personal data

Provide only documents needed for the agreed service, through the private intake linked to your verified paid order. Keep that link confidential. Do not submit payment credentials or ID documents through the general contact form. Our Privacy notice explains access, processing, retention and deletion.

8. Problems and applicable law

Send a complaint or request using the contact form. We will investigate and respond with the proposed resolution. Nothing here excludes liability that cannot lawfully be excluded, limits remedies for defective performance, or removes access to courts, consumer authorities or payment disputes.

Latvian law applies, subject to mandatory protections that apply to you as a consumer in your country of habitual residence. These Terms do not require consumers to give up a court or complaint route available under applicable law. For cross-border consumer help, contact the European Consumer Centre in your country or Latvia’s Consumer Rights Protection Centre (PTAC).